Shipping & Returns 100% Buyer Protection Program Details: has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We do not release your payment to the seller till the products are received by you and you are happy with it. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured that our refund/return policies do not bring any ugly surprises to you post your purchase.

What is’s Return Policy?

Our “100% Buyer Protection Program” allows for easy returns and refunds for:

All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your Return / Dispute within 7 working days of receipt of the product. Return Request / Disputes registered after 7 working days of delivery may not be entertained by Broken By Customer Product cannot be returned, **currently we don’t accept partial Returns / Disputes of the respective order.

How to raise a Return Request / Dispute for an order?

You can raise a dispute within 7 working days of delivery, in either of the two ways:

What to do if I am unable to raise a return request/dispute through App / Website?

If you face any difficulties while raising the Return Request / Dispute, simply reach us via phone at +91785999410 or email us at, our customer experience team will help you to resolve your queries and complaints in the best possible ways.

Who pays for the delivery charges for returning products?

Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. will deduct delivery charges from the refund amount. Please pack well when you are returning the product so that it reaches its origin in good condition.

By when my Return Requested product gets picked up?

With respect to the availability of the Reverse Pickup facility, your respective product will be picked up by our authorized courier partner within 7 to 10 working days.

Deduction of Delivery Charges from Refund Amount

When you’re returning an item that was damaged/ defective or due to any error normally provide an effortless reverse pickup facility to almost all major cities, but if in case your Pincode is not serviceable for reverse pickup then you will have to self ship the product for which you will be compensated for return courier charges.

Exchange Only Option for All Products (Couper code or voucher only):

Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Coupon code or voucher so that you can easily buy again any other product suitable for you from our vast collection.

How are items packed?

All items are carefully packed to avoid any form of damage.

What is the estimated delivery time?

The estimated time of delivery is within 7 working days for domestic orders and 21 working days for international orders..

How will the delivery be done?

We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL, Fedex, etc. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

How can I track the delivery of my order?

All items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you log in.

Who bears the Octroi for certain locations in India?

Nagpur, Sangli, Dombivli, Nasik , Mumbai , Pimpri & Chinchwad , Kothrud (Pune), Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. is not responsible for any octroi payments.

Who would be responsible for paying local taxes in countries outside of India?

Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.

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